Mô Tả Công Việc Chi Tiết
IT Support Technician
Technology - IT Support
Full-time
Bengaluru, Karnataka
Level Up Your Career!
At Kwalee, you’ll join a gaming powerhouse that boasts a mobile empire with 1.5 billion+ downloads alongside a thriving PC & Console division that has achieved numerous global chart-topping releases across Steam, Consoles, and Amazon, driving millions of Wishlists. Most recently publishing breakout hits such as The Precinct and Town to City. It’s a unique chance to bring your expertise to a global studio that dominates both the mobile and the indie PC and Console space.
As well as a competitive salary we also offer; Private Medical Insurance, door-to-door transport scheme, free food & drinks, free game codes & merch, LinkedIn Learning, 20 annual leave days + bank holidays, and 1 day extra day for each year of service capped at 5.
Join the team!
At Kwalee, you will be responsible for :
Providing reliable and timely IT support to employees, ensuring smooth, efficient, and secure IT operations.
Support and maintain end-user devices, applications, and workplace technology across Windows and macOS environments.
Work collaboratively with the IT team and end users to resolve technical issues and maintain effective IT services.
This role is based in our Bangalore studio, working onsite 5 days per week, where our daily in-office collaboration fuels creativity and innovation.
ACCOUNTABILITIES / RESPONSIBILITIES
- Install, configure, and maintain computer hardware, operating systems and software applications across Windows and macOS environments.
- Provide on-site and remote IT support, troubleshoot technical issues, and escalate where necessary
- Investigate and resolve hardware, software, and network connectivity issues.
- Support endpoint management solutions, including Microsoft Intune and Kandji.
- Manage user accounts and profiles in Microsoft 365 and Google Workspace, including onboarding and offboarding.
- Assist with the rollout, testing, and evaluation of new applications and technologies.
- Maintain and troubleshoot meeting room systems and audiovisual equipment.
- Support network infrastructure, including VPNs, firewalls, switches, and wireless access points.
- Maintain IT documentation, asset inventories, and equipment records.
- Respond to helpdesk tickets and service requests, ensuring timely resolution in line with agreed service levels.
SKILLS & EXPERIENCE
- 3–4 years of experience in IT Support, Helpdesk, or IT Operations.
- Familiarity with Windows, macOS, iOS, and Android environments.
- Experience with endpoint management tools such as Microsoft Intune and Kandji/Iru/Jamf
- Basic knowledge of Microsoft 365, Azure AD / Microsoft Entra ID and Google Workspace.
- Familiarity with ticketing systems such as Zendesk or Jira.
- Basic understanding of networking, VPNs and common connectivity issues.
- Strong troubleshooting, problem-solving and communication skills.
- Ability to explain technical concepts clearly and provide effective end-user support.
- Good organisational skills, with the ability to prioritise tasks and manage multiple requests.
- Proactive attitude, willingness to learn and ability to work collaboratively within a team.
Why Kwalee?
Generous Holiday: Start with 20 days of annual leave, plus bank holidays. You'll also earn an extra day for every year of service, up to 5 years!
Flexible Working:We offer core hours that allow you to work flexibly around your life, and a bank of 'Work From Home' days to use when you need them.
Health Cover: Private Medical Insurance covering you and your family
Free Food & Drink: Fuel your day with unlimited free snacks and drinks.
Gaming Goodies:Receive Steam codes for all our game releases!
Transport:Save on your commute with our budget-friendly, door-to-door transport facility.
Office Location: Work from our Bangalore office immersing yourself in the dynamic heart of India's Silicon Valley, where explosive career opportunities seamlessly blend with a vibrant, cosmopolitan lifestyle and fantastic year-round weather.
Professional Development: Take advantage of our corporate LinkedIn Learning subscription to enhance your skill set
Merch & Events: Get exclusive Kwalee merch, enjoy fun seasonal events, and stay informed with regular town halls.
Our Commitment to Diversity & Inclusion
At Kwalee, we take pride in being an equal opportunity employer, where we believe that diversity and inclusion are essential to driving creativity. We are committed to creating a safe, welcoming, and supportive environment where everyone can thrive.
Our culture is built on celebrating the diverse voices of our team members, fuelling innovation and strengthening our connection to our players. We are dedicated to advancing equity, diversity, and inclusion across all areas of life, including age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We recognise the importance of self-development, career progression, and well-being in retaining our talented team. At Kwalee, we celebrate individuality and encourage everyone to bring their authentic selves to work.